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Listening Quiz: Thuyết Trình Về Xu Hướng KPI Hàng Tháng – Advanced Level
Th2 17, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Nhà khoa học dữ liệu (English for Data Scientist)
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1.
What is the main purpose of Robert and Sarah’s conversation?
To negotiate a new marketing contract with a client
To plan a product launch for next quarter
To discuss monthly KPI results and prepare a presentation
To train customer service staff on call handling
Explanation:
They review monthly performance data such as sales growth, customer satisfaction, leads, returns, and customer service results while preparing presentation slides and a leadership summary.
2.
By how much did sales increase last month?
15%
2%
8%
85%
Explanation:
Sarah says, ‘Sales increased by 8%.’
3.
What problem area did Sarah say should be watched?
Sales growth
Customer satisfaction scores
The product return rate
The number of leads from the campaign
Explanation:
Sarah says, ‘the product return rate increased by 2%. We need to watch it.’
4.
What can be inferred about the report Robert and Sarah are preparing?
It will focus only on the lowest-performing metric
It will exclude customer service feedback
It will be a detailed budget report
It will emphasize positive results before mentioning concerns
Explanation:
Robert says, ‘Let’s highlight the positive trends first in the report,’ and Sarah agrees that they can then suggest actions to reduce returns.
5.
What will Robert and Sarah do next, according to the conversation?
Call the customer service team for new data
Cancel the presentation because of the return rate increase
Rewrite the marketing campaign content
Finalize the slides and prepare for questions
Explanation:
Robert says, ‘Let’s finalize the slides and prepare for questions,’ which clearly states the next action.
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