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Listening Quiz: Thuyết Trình Về Xu Hướng KPI Hàng Tháng – Advanced Level
Th2 17, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Nhà khoa học dữ liệu (English for Data Scientist)
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1.
What is the main purpose of Robert and Sarah’s conversation?
To discuss monthly KPI results and prepare a presentation
To plan a product launch for next quarter
To train customer service staff on call handling
To negotiate a new marketing contract with a client
Explanation:
They review monthly performance data such as sales growth, customer satisfaction, leads, returns, and customer service results while preparing presentation slides and a leadership summary.
2.
By how much did sales increase last month?
85%
15%
2%
8%
Explanation:
Sarah says, ‘Sales increased by 8%.’
3.
What problem area did Sarah say should be watched?
Customer satisfaction scores
The number of leads from the campaign
The product return rate
Sales growth
Explanation:
Sarah says, ‘the product return rate increased by 2%. We need to watch it.’
4.
What can be inferred about the report Robert and Sarah are preparing?
It will exclude customer service feedback
It will focus only on the lowest-performing metric
It will emphasize positive results before mentioning concerns
It will be a detailed budget report
Explanation:
Robert says, ‘Let’s highlight the positive trends first in the report,’ and Sarah agrees that they can then suggest actions to reduce returns.
5.
What will Robert and Sarah do next, according to the conversation?
Cancel the presentation because of the return rate increase
Finalize the slides and prepare for questions
Call the customer service team for new data
Rewrite the marketing campaign content
Explanation:
Robert says, ‘Let’s finalize the slides and prepare for questions,’ which clearly states the next action.
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