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Listening Quiz: Leo Thang Trường Hợp Hỗ Trợ Đám Mây – Easy Level
Th3 13, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Kỹ sư DevOps (English for DevOps Engineer)
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1.
What is the conversation mainly about?
A discussion about setting up a new email system
A discussion about hiring a new support manager
A discussion about planning a marketing campaign
A discussion about a cloud service outage and escalating the support case
Explanation:
Michael says the cloud service is down, and Jessica discusses escalating the support case quickly.
2.
Why does Jessica say they should escalate the case fast?
Because the cloud service is already fixed
Because the support manager asked for a report
Because the service is down and the support response is slow
Because Michael wants to cancel the service
Explanation:
Michael says the cloud service is down and that the response from support is slow, which leads Jessica to suggest escalation.
3.
What will Jessica do to escalate the issue?
Restart the cloud service herself
Call the support manager and send an email
Wait until the next day to respond
Ask Michael to contact support again later
Explanation:
Jessica says, ‘I will call the support manager’ and ‘I will send an email too.’
4.
Why does Michael say, ‘Please keep me updated often’?
He is asking for a copy of the company report
He is reminding Jessica to call the cloud provider
He wants frequent information about the support case
He wants Jessica to stop working on the issue
Explanation:
Michael asks to be kept updated often because the issue is critical and needs quick action.
5.
What can be inferred about Michael and Jessica’s attitude toward the problem?
They are planning to replace the cloud service
They think the issue is minor and can wait
They are concerned and want to handle it quickly
They do not trust the support team at all
Explanation:
Michael calls it a critical issue and says they need quick action, while Jessica says they should escalate fast.
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