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Listening Quiz: Cải Thiện Sổ Tay Vận Hành Sau Các Sự Cố Gần Đây – Advanced Level
Th7 17, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Kỹ sư DevOps (English for DevOps Engineer)
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1.
What are Olivia and Paul mainly discussing?
How to train new employees on customer service
How to reduce the number of team members on a project
A plan to replace all of their incident response tools
Ways to improve their runbooks after recent incidents
Explanation:
The conversation focuses on identifying problems with the runbooks and discussing several improvements after recent incidents.
2.
What does Olivia suggest adding to the runbooks?
A new software system
A checklist for quick reviews
A weekly budget report
A list of vacation schedules
Explanation:
Olivia says, ‘I like that idea,’ in response to Paul’s suggestion about adding a checklist for quick reviews.
3.
What do they say about the contact list?
It should be deleted because it is outdated
It should only be used by managers
It needs to be updated because some contacts have changed
It is already complete and needs no changes
Explanation:
Olivia says some contacts have changed recently, and Paul says updating the contact list is necessary.
4.
Why do Olivia and Paul want to add common troubleshooting tips?
To reduce the number of incidents immediately
To make the runbooks longer without changing content
To make the runbooks easier for new team members to use
To replace the need for regular reviews
Explanation:
Olivia says the tips will help new team members a lot, which implies the runbooks will be easier for them to use.
5.
What will Paul do next?
He will write new runbooks from scratch
He will update the contact list himself immediately
He will cancel the next meeting
He will draft a plan for the improvements
Explanation:
Paul says, ‘I will draft a plan for these improvements,’ so this is the next action he states.
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