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Listening Quiz: Giảm Tỷ Lệ Trả Hàng – Medium Level
Th10 26, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý thương mại điện tử (English for E-commerce Manager)
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1.
What is the main topic of the conversation?
How to train new employees in customer service
How to redesign the company logo
How Paul and Linda can reduce product returns
How to increase website traffic
Explanation:
Paul and Linda discuss why customers return items and suggest ways to reduce the return rate.
2.
Why do many customers return items, according to Paul?
The items are damaged during shipping
The prices are too high
The website is difficult to use
The items have size issues
Explanation:
Paul says that many customers return items because of size issues.
3.
What does Paul suggest adding to the website?
A live chat game
Discount codes and coupons
Better size guides
More photos of the store
Explanation:
Paul recommends adding better size guides on the website.
4.
What does Linda think about customer reviews?
They should replace product descriptions completely
They would only confuse customers more
They are unnecessary if size guides are added
They could help shoppers make better choices
Explanation:
Linda says reviews can show real experiences, which suggests she believes they will help customers choose better products.
5.
Why do Paul and Linda want to make these changes?
To stop customers from reading reviews
To make the website look more colorful
To reduce confusion and lower the return rate
To replace customer service with automated messages
Explanation:
They discuss adding size guides, clearer descriptions, reviews, and training so the return rate should drop.
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