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Listening Quiz: Đàm Phán Tài Khoản Cuối Cùng Đầu Tiên – Advanced Level
Th4 13, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Kỹ sư xây dựng (English for Civil Engineer)
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1.
What is the conversation mainly about?
Emily giving Mark advice for his first final account negotiation
Mark and Emily deciding on a project budget
Mark asking Emily to approve a new contract
Emily explaining how to manage a client complaint by phone
Explanation:
The conversation focuses on Emily guiding Mark through the steps and advice for his first final account negotiation.
2.
What does Emily tell Mark to review first?
The meeting notes from last week
The client’s business history
The final price with the client
The contract carefully
Explanation:
Emily says, ‘Start by reviewing the contract carefully.’
3.
What should Mark do if the client disagrees with some costs?
Ask Emily to speak for him
Ignore the disagreement and move on
Cancel the negotiation immediately
Stay calm and explain his calculations clearly
Explanation:
Emily advises Mark to ‘Stay calm and explain your calculations clearly’ if the client disagrees with some costs.
4.
How does Emily say Mark should handle difficult questions?
By asking the client to send an email
By changing the subject quickly
By avoiding them until later
By answering honestly and backing up with documents
Explanation:
Emily tells Mark to ‘Answer honestly and back up with documents.’
5.
What does Emily say Mark should do to close the negotiation?
Schedule another contract review for next week
Offer a discount before leaving
Ask the client to sign immediately
Summarize agreements and thank everyone present
Explanation:
Emily explains that to close the negotiation, Mark should ‘Summarize agreements and thank everyone present.’
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