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Listening Quiz: Phổ Biến Triết Lý Dịch Vụ Của Hãng Hàng Không – Medium Level
Th1 30, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Tiếp viên hàng không (English for Flight Attendant)
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1.
What is the main purpose of Mia’s briefing?
To explain the airline’s service philosophy
To introduce the new flight schedule
To review airport security rules
To announce changes to ticket prices
Explanation:
Mia explains the airline’s service philosophy by describing goals like passenger comfort, kindness, safety, training, teamwork, and patience.
2.
According to Mia, what is the airline’s main goal?
To sell more onboard products
To increase the number of flights
To ensure passenger comfort
To reduce staff training time
Explanation:
Mia clearly says, ‘Our main goal is to ensure passenger comfort.’
3.
What does Mia say about safety?
It is only important during boarding
It is handled by passengers themselves
It is always the top priority
It is less important than speed
Explanation:
Mia says, ‘Yes, safety is always our top priority.’
4.
How does Mia say the staff should handle complaints?
By ignoring them and moving on
By asking passengers to complain later
By listening carefully and solving problems fast
By sending complaints to another department without responding
Explanation:
Mia says they should ‘listen carefully and solve problems fast.’
5.
What can be inferred about the airline’s customer service approach?
It expects passengers to solve most problems on their own
It values both passenger care and teamwork
It avoids training because experience is enough
It focuses only on speed and efficiency
Explanation:
Mia mentions comfort, kindness, quick help, safety, complaint handling, training, teamwork, and patience, which shows the airline values both passenger care and teamwork.
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Luyện tập thêm về bài học này:
Listening Lesson
Vocabulary Flashcards and Quiz
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Tiếp theo:
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