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Listening Quiz: Giao Tiếp Bình Tĩnh Với Hành Khách Hoảng Loạn – Medium Level
Th3 7, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Tiếp viên hàng không (English for Flight Attendant)
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1.
What is the main purpose of the conversation?
To calm a frightened passenger
To explain why the plane is delayed
To report a problem with the pilots
To discuss the weather outside
Explanation:
John speaks to Emma in order to comfort her and help her feel safe during turbulence.
2.
What does John tell Emma to do?
Ask the pilots for help
Breathe slowly
Put on a seat belt
Look out the window
Explanation:
John specifically says, ‘Try to breathe slowly. In and out.’
3.
What does John say about the pilots?
They are very experienced
They need more rest
They are worried too
They are new to flying
Explanation:
John reassures Emma by saying, ‘The pilots are very experienced.’
4.
How does Emma likely feel by the end of the conversation?
More confused than before
More relaxed than before
Still just as scared as before
Angrier than before
Explanation:
Emma says, ‘I think I am feeling better now,’ which shows she has become more relaxed.
5.
Why does John say, ‘I will stay here with you’?
To remind Emma to call the pilots
To show that he is too busy to leave
To comfort Emma and support her
To ask Emma to move seats
Explanation:
John says this to reassure Emma that she is not alone and to help her feel safe.
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