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Listening Quiz: Giao Tiếp Bình Tĩnh Với Hành Khách Hoảng Loạn – Medium Level
Th3 7, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Tiếp viên hàng không (English for Flight Attendant)
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1.
What is the main purpose of the conversation?
To explain why the plane is delayed
To discuss the weather outside
To report a problem with the pilots
To calm a frightened passenger
Explanation:
John speaks to Emma in order to comfort her and help her feel safe during turbulence.
2.
What does John tell Emma to do?
Put on a seat belt
Look out the window
Ask the pilots for help
Breathe slowly
Explanation:
John specifically says, ‘Try to breathe slowly. In and out.’
3.
What does John say about the pilots?
They are worried too
They need more rest
They are very experienced
They are new to flying
Explanation:
John reassures Emma by saying, ‘The pilots are very experienced.’
4.
How does Emma likely feel by the end of the conversation?
More relaxed than before
More confused than before
Angrier than before
Still just as scared as before
Explanation:
Emma says, ‘I think I am feeling better now,’ which shows she has become more relaxed.
5.
Why does John say, ‘I will stay here with you’?
To comfort Emma and support her
To show that he is too busy to leave
To remind Emma to call the pilots
To ask Emma to move seats
Explanation:
John says this to reassure Emma that she is not alone and to help her feel safe.
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