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Listening Quiz: Giải Quyết Xung Đột Giữa Quản Lý Và Bếp Trưởng – Easy Level
Th5 3, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý thực phẩm và đồ uống (English for Food and Beverage Manager)
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1.
What is the main topic of Jessica and Paul’s conversation?
A disagreement about hiring a new chef
A problem with slow dinner service and how to improve it
A discussion about planning a holiday menu
A request to close the kitchen early
Explanation:
Jessica says the kitchen is slow and customers wait too long, and they discuss ways to balance speed and quality to improve service.
2.
Why are customers waiting too long?
The kitchen is slow
The chef is on vacation
The dining room is too small
The menu is too expensive
Explanation:
Jessica directly says, “The kitchen is slow. The customers wait too long.”
3.
Why does Jessica ask Paul to talk to the chef?
To tell him to stop cooking dinner
To explain the service problem and improve the kitchen’s speed
To ask him to change the restaurant name
To invite him to a customer party
Explanation:
Jessica asks Paul to speak with the chef after explaining that the kitchen is too slow and that speed needs improvement.
4.
What can be inferred about Paul’s attitude toward Jessica’s concern?
He wants to blame the customers
He thinks the problem is unimportant
He refuses to speak with the chef
He is willing to help solve it
Explanation:
Paul agrees that a balance is needed, says he will explain the situation to the chef, and will set a meeting with the chef and staff.
5.
What will Paul most likely do next?
Explain the situation to the chef
Tell the customers to leave
Cancel the dinner service
Ask Jessica to cook in the kitchen
Explanation:
Paul says, “Yes, I will explain the situation to him,” referring to the chef.
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