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Listening Quiz: Báo Cáo Hiệu Suất F&B Sau Mùa – Easy Level
Th6 9, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý thực phẩm và đồ uống (English for Food and Beverage Manager)
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1.
What is the main topic of the conversation?
A plan to redesign the restaurant menu
A discussion of the season’s food and beverage performance report
A complaint about customer service on weekdays
An announcement of new holiday promotions
Explanation:
Daniel and Laura discuss the completed F&B performance report, including sales, food costs, customer feedback, and staffing issues.
2.
By how much did food costs increase?
They increased by five percent
They decreased by five percent
They increased by ten percent
They stayed the same
Explanation:
Daniel says, ‘food costs went up by five percent.’
3.
What did most guests think about the service?
They were unhappy with it
They did not mention it
They were happy with it
They wanted a different menu
Explanation:
Daniel says, ‘Most guests were happy with the service.’
4.
What can be inferred about weekends at the business?
They were the only days with higher sales
They needed more staff because wait times were longer
They had shorter wait times than usual
They had no customers at all
Explanation:
Daniel says wait times were longer on weekends, and Laura responds that they should add more staff, which implies the weekends need more staffing.
5.
What will Laura and Daniel do next with the report?
Share it with the owners
Cancel the report and start over
Revise the menu before opening
Wait for customer complaints
Explanation:
Laura says, ‘Let’s share this with the owners,’ indicating the next action.
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Finish
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