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Listening Quiz: Rà Soát Quy Trình Quản Lý Chất Gây Dị Ứng Sau Sự Cố Suýt Xảy Ra – Advanced Level
Th3 2, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý thực phẩm và đồ uống (English for Food and Beverage Manager)
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1.
What is the conversation mainly about?
Reviewing and improving allergen management procedures after a near-miss
Discussing how to reduce food costs across all outlets
Planning a marketing campaign for new menu items
Choosing new suppliers for kitchen ingredients
Explanation:
Emily and Kevin discuss a near-miss involving allergens and decide to review procedures, improve labeling, strengthen training, and set a deadline.
2.
What caused the near-miss with allergens?
The wrong meal was delivered to the wrong table
The kitchen staff mixed up labels on two dishes
A supplier sent nut-free ingredients by mistake
A customer ignored a warning sign near the kitchen
Explanation:
Emily says, ‘The kitchen staff mixed up labels on two dishes,’ which explains the near-miss.
3.
What does Kevin say he will do?
Arrange a meeting with all outlet managers
Call the customer to apologize personally
Inspect the dining room for safety hazards
Rewrite the menu for all outlets
Explanation:
Kevin says, ‘I will arrange a meeting with all outlet managers.’
4.
Why does Emily suggest a two-week deadline?
To give enough time to review and train staff
To avoid meeting with the outlet managers
To finish the review before the customer returns
To delay any changes until next month
Explanation:
Emily suggests two weeks as the deadline for the review and training, and Kevin agrees. This shows the deadline is meant to allow time for the work to be completed.
5.
What can be inferred about the outlets after the meeting?
They will stop serving dishes with nuts entirely
They no longer need written procedures
They are likely to make several safety improvements
They will probably keep their procedures exactly the same
Explanation:
They discuss reviewing procedures, improving labels, using separate storage, strengthening training, and updating written procedures, so several safety improvements are likely to be made.
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Listening Lesson
Vocabulary Flashcards and Quiz
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Trước đó:
Flashcards và Quiz Từ Vựng: Thảo Luận Độ Nhạy Rủi Ro Lãi Suất – Medium Level
Tiếp theo:
Tiếng Anh Khách Sạn: Hỗ Trợ Mất Hộ Chiếu – Advanced Level
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