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Listening Quiz: Tư Vấn Triển Khai Nền Tảng Dữ Liệu Khách Hàng – Medium Level
Th11 16, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý khách sạn (English for Hotel Manager)
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1.
What is the main topic of the conversation?
Choosing a new hotel location for expansion
Reducing the cost of advertising campaigns
Training staff to handle customer complaints
Planning a customer data platform to improve guest communication
Explanation:
Sarah and Kevin discuss implementing a customer data platform to personalize guest communication and improve marketing results.
2.
What does Sarah say the customer data platform does?
It replaces all current hotel systems
It writes guest reviews for the company
It collects guest data in one place
It automatically lowers advertising costs
Explanation:
Sarah explains that the platform collects guest data in one place.
3.
What concern does Kevin raise during the discussion?
Data privacy
Office space
Website design
Staff scheduling
Explanation:
Kevin asks, ‘What about data privacy?’ after Sarah explains the platform.
4.
What can be inferred about Sarah’s view of the customer data platform?
She believes it will be easy to set up and maintain
She thinks it is a worthwhile investment despite the effort involved
She thinks it will only help with internal communication
She wants to avoid using it because of privacy risks
Explanation:
Sarah says it takes time to set up but is worth the effort, which shows she believes the benefits outweigh the difficulty.
5.
According to Sarah, what results can they expect from the platform?
Fewer guest visits and lower expenses
More staff meetings and longer reports
Better guest engagement and higher sales
Immediate elimination of all privacy concerns
Explanation:
Sarah states that the expected results are better guest engagement and higher sales.
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Tiếng Anh Khách Sạn: Tư Vấn Triển Khai Nền Tảng Dữ Liệu Khách Hàng – Medium Level
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Listening Quiz: Phân Tích Tác Động Kinh Doanh cho Thay Đổi Văn Hóa – Easy Level
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