Chuyển đến phần nội dung
Luyện Nghe Tiếng Anh Chất
Tiếng Anh Chuyên Ngành
Listening Quiz: Tạo Chiến Lược Trải Nghiệm Khách Hàng Độc Đáo – Medium Level
Th11 4, 2024
—
bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý khách sạn (English for Hotel Manager)
‹
1
2
3
4
5
›
1.
What are David and Laura mainly discussing?
Ways to replace staff with technology
How to reduce product prices in the local market
A plan to expand into a new city
A strategy to help their client stand out through customer experience
Explanation:
They discuss creating a new plan focused on customer experience so their client can stand out in a competitive market.
2.
According to Laura, what are key parts of a great customer experience?
Personal service and fast responses
Lower prices and longer business hours
Free delivery and seasonal discounts
More advertisements and bigger stores
Explanation:
Laura says that personal service and fast responses are key.
3.
What technology idea do David and Laura mention to help customers?
An online store with auction bidding
A robot to answer every phone call
A mobile app for easy ordering
A website with video games
Explanation:
David suggests a mobile app for easy ordering, and Laura agrees.
4.
What can be inferred about the client’s market?
Customers prefer only in-person shopping
It is not very competitive
Standing out from competitors is important
The client already has the strongest brand
Explanation:
Laura says the local market is very competitive, and David says the client wants to stand out from others.
5.
What will Laura do next?
Call the client to cancel the project
Train all staff immediately
Launch the mobile app
Start writing the strategy
Explanation:
Laura says, “I will start writing the strategy now.”
Previous
Check
Next
Finish
Reset
Luyện tập thêm về bài học này:
Listening Lesson
Vocabulary Flashcards and Quiz
←
Trước đó:
Flashcards và Quiz Từ Vựng: Xử Lý Lỗi Nghiêm Trọng Trước Deadline – Easy Level
Tiếp theo:
Flashcards và Quiz Từ Vựng: Tạo Chiến Lược Trải Nghiệm Khách Hàng Độc Đáo – Medium Level
→