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Listening Quiz: Tạo Chiến Lược Trải Nghiệm Khách Hàng Độc Đáo – Medium Level
Th11 4, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý khách sạn (English for Hotel Manager)
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1.
What are David and Laura mainly discussing?
A strategy to help their client stand out through customer experience
A plan to expand into a new city
How to reduce product prices in the local market
Ways to replace staff with technology
Explanation:
They discuss creating a new plan focused on customer experience so their client can stand out in a competitive market.
2.
According to Laura, what are key parts of a great customer experience?
Lower prices and longer business hours
Free delivery and seasonal discounts
More advertisements and bigger stores
Personal service and fast responses
Explanation:
Laura says that personal service and fast responses are key.
3.
What technology idea do David and Laura mention to help customers?
A robot to answer every phone call
A website with video games
An online store with auction bidding
A mobile app for easy ordering
Explanation:
David suggests a mobile app for easy ordering, and Laura agrees.
4.
What can be inferred about the client’s market?
Customers prefer only in-person shopping
The client already has the strongest brand
It is not very competitive
Standing out from competitors is important
Explanation:
Laura says the local market is very competitive, and David says the client wants to stand out from others.
5.
What will Laura do next?
Start writing the strategy
Train all staff immediately
Launch the mobile app
Call the client to cancel the project
Explanation:
Laura says, “I will start writing the strategy now.”
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Listening Lesson
Vocabulary Flashcards and Quiz
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Tiếp theo:
Flashcards và Quiz Từ Vựng: Tạo Chiến Lược Trải Nghiệm Khách Hàng Độc Đáo – Medium Level
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