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Listening Quiz: Tạo Chiến Lược Trải Nghiệm Khách Hàng Độc Đáo – Medium Level
Th11 4, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý khách sạn (English for Hotel Manager)
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1.
What are David and Laura mainly discussing?
Ways to replace staff with technology
A strategy to help their client stand out through customer experience
A plan to expand into a new city
How to reduce product prices in the local market
Explanation:
They discuss creating a new plan focused on customer experience so their client can stand out in a competitive market.
2.
According to Laura, what are key parts of a great customer experience?
Personal service and fast responses
More advertisements and bigger stores
Lower prices and longer business hours
Free delivery and seasonal discounts
Explanation:
Laura says that personal service and fast responses are key.
3.
What technology idea do David and Laura mention to help customers?
An online store with auction bidding
A robot to answer every phone call
A mobile app for easy ordering
A website with video games
Explanation:
David suggests a mobile app for easy ordering, and Laura agrees.
4.
What can be inferred about the client’s market?
The client already has the strongest brand
It is not very competitive
Customers prefer only in-person shopping
Standing out from competitors is important
Explanation:
Laura says the local market is very competitive, and David says the client wants to stand out from others.
5.
What will Laura do next?
Train all staff immediately
Call the client to cancel the project
Launch the mobile app
Start writing the strategy
Explanation:
Laura says, “I will start writing the strategy now.”
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Listening Lesson
Vocabulary Flashcards and Quiz
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Tiếp theo:
Flashcards và Quiz Từ Vựng: Tạo Chiến Lược Trải Nghiệm Khách Hàng Độc Đáo – Medium Level
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