Chuyển đến phần nội dung
Luyện Nghe Tiếng Anh Chất
Tiếng Anh Chuyên Ngành
Listening Quiz: Quản Lý Kỳ Vọng Khách Hàng Khi Có Kết Quả Nghiên Cứu Bất Ngờ – Advanced Level
Th7 5, 2025
—
bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý khách sạn (English for Hotel Manager)
‹
1
2
3
4
5
›
1.
What is the main topic of the conversation?
A debate about whether the research methods were approved by management
A discussion about managing a client relationship after research results turned out differently than expected
A plan for launching a new marketing campaign next week
A complaint about missing project deadlines and budget problems
Explanation:
The speakers discuss unexpected research results and how to communicate them to a client while managing expectations.
2.
According to Sophia, what do the data show?
Customer preferences have changed
The new data confirm all their original assumptions
The client wants the project canceled
The research methods were incorrect
Explanation:
Sophia says, ‘Our data shows customer preferences have changed.’
3.
What does Sophia say they should do if the client disagrees with the findings?
Show the data and explain the methods
Offer the client a discount
Ask James to rewrite the report
Ignore the disagreement and move on
Explanation:
Sophia says they should ‘show the data and explain the methods’ if the client disagrees.
4.
What can be inferred about Sophia and James’s approach to the client?
They are ready to blame the client for changing preferences
They plan to be honest and supportive when presenting the findings
They want to hide the unexpected results to avoid conflict
They intend to stop the project immediately
Explanation:
They talk about being clear but gentle, focusing on opportunities, showing the data, listening to concerns, and collaborating on next steps.
5.
What are Sophia and James most likely to do next?
Ignore the new data and use the original plan
Wait for the client to send new assumptions first
Present the findings to the client and discuss next steps
Cancel the research project and start over
Explanation:
They discuss how to tell the client, manage expectations, and suggest next steps based on the new data, so presenting the findings and discussing next steps is the most likely next action.
Previous
Check
Next
Finish
Reset
Luyện tập thêm về bài học này:
Listening Lesson
Vocabulary Flashcards and Quiz
←
Trước đó:
Flashcards và Quiz Từ Vựng: Tạo Bộ Icon Cho Hệ Thống Thiết Kế Thương Hiệu – Advanced Level
Tiếp theo:
Flashcards và Quiz Từ Vựng: Quản Lý Kỳ Vọng Khách Hàng Khi Có Kết Quả Nghiên Cứu Bất Ngờ – Advanced Level
→