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Listening Quiz: Hướng Dẫn SOP Ngày Khai Trương – Medium Level
Th7 16, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý khách sạn (English for Hotel Manager)
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1.
What must Olivia do before opening?
Check all equipment before opening
Only clean the floors
Open the store early
Wait for Robert’s email
Explanation:
Robert says, “First, check all equipment before opening,” and confirms that every machine must be tested.
2.
When should all checks and cleaning be completed?
One hour before opening
Exactly at opening time
By the end of the day
At least one hour after opening
Explanation:
Robert states, “Complete all checks and cleaning one hour before opening.”
3.
What should Olivia do if she finds a shortage in stock?
Report it by phone later
Ask a customer to help
Ignore it and continue working
Send an email to Robert immediately
Explanation:
Robert tells Olivia, “You will check stock and report any shortages,” and answers, “Send an email to me immediately.”
4.
What can be inferred about Robert’s expectations for the opening day?
He plans to cancel the opening if cleaning is not finished
He wants the store to open without delays or problems
He thinks equipment testing is unnecessary
He expects Olivia to work alone all day
Explanation:
Robert emphasizes checking equipment, cleaning thoroughly, reporting shortages, and keeping everything on schedule, which shows he wants the opening to run smoothly.
5.
What is the main purpose of the conversation?
To discuss a customer complaint
To review opening-day standard operating procedures
To plan a holiday event
To decide on employee salaries
Explanation:
The conversation is titled “Opening Day SOP Briefing” and focuses on tasks Olivia must complete before opening.
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Tiếng Anh Khách Sạn: Hướng Dẫn SOP Ngày Khai Trương – Medium Level
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Listening Quiz: Thuyết Trình Kết Quả Chẩn Đoán Văn Hóa Tổ Chức – Advanced Level
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