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Listening Quiz: Ngày Theo Dõi Vận Hành Tại Khách Sạn – Advanced Level
Th2 6, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý khách sạn (English for Hotel Manager)
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1.
What is the conversation mainly about?
Robert is complaining about his stay at the hotel.
Jessica and Robert are planning a hotel renovation.
Jessica and Robert are observing hotel operations and noting strengths and problems.
Jessica is training Robert to work as a front desk clerk.
Explanation:
Jessica and Robert are doing an operational shadow day at the hotel, observing different areas and discussing what works well and what needs improvement.
2.
What problem did Robert notice at the front desk?
The front desk was closed.
Some guests had to wait too long.
The staff were rude to guests.
The check-in process was confusing.
Explanation:
Robert says, ‘I noticed some guests waited too long.’
3.
What did Jessica and Robert say about the housekeeping team?
They needed more staff immediately.
They were friendly but careless.
They were slow and disorganized.
They were quick and organized.
Explanation:
Jessica says, ‘Let’s watch the housekeeping team next,’ and Robert responds, ‘They are quick and organized.’
4.
What can be inferred about the hotel based on their discussion?
The hotel does not have a restaurant area.
The hotel is generally doing well, but some small issues should be improved.
The hotel is failing in every department.
The hotel has many serious problems that guests complain about often.
Explanation:
Jessica says the hotel ‘works well but needs small fixes,’ and they mention only a few specific problems, so the hotel seems generally good with some areas to improve.
5.
Why does Jessica say, ‘We should mention it in the report’?
She is trying to end the conversation quickly.
She plans to ask the guests about the restaurant.
She wants to ignore the room issue for now.
She wants the clean room problem to be included in their notes.
Explanation:
Jessica says this right after Robert explains that one room was not clean, so she wants that problem recorded in their report.
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Flashcards và Quiz Từ Vựng: Ngày Theo Dõi Vận Hành Tại Khách Sạn – Advanced Level
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