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Listening Quiz: Xem Xét Dữ Liệu Nghỉ Việc Của Nhân Viên – Medium Level
Th4 20, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý khách sạn (English for Hotel Manager)
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1.
What is the main topic of Daniel and Anna’s conversation?
A discussion about employee turnover data and possible ways to improve retention
A plan for opening a new sales department
A review of training materials for new employees
A complaint about customer service at the office
Explanation:
Daniel and Anna talk about turnover data, identify problem departments, discuss reasons employees leave, and plan recommendations to improve retention.
2.
Which departments have the highest employee turnover rates?
Marketing and accounting
Human resources and finance
Sales and customer service
Operations and IT
Explanation:
Daniel says that sales and customer service have the highest turnover rates.
3.
According to Daniel, why do employees mostly leave these departments?
Because of too many meetings
Because of job stress and low pay
Because of long commutes and poor parking
Because of a lack of office supplies
Explanation:
Daniel explains that the main reasons are job stress and low pay.
4.
What does Daniel say he will include in the report?
Data and their recommendations
Only the turnover data
A list of employee complaints
Training schedules for each department
Explanation:
Daniel says, ‘I will include data and our recommendations.’
5.
What can be inferred about Anna’s goal in the conversation?
She plans to replace the sales and customer service teams
She wants to understand the problem and prepare a useful report for the client
She is focused only on training and ignores the data
She wants Daniel to cancel the meeting tomorrow
Explanation:
Anna asks questions about the causes of turnover, suggests ways to improve retention, and says they should prepare a report for the client, so she is aiming to make a useful report.
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Tiếng Anh Khách Sạn: Xem Xét Dữ Liệu Nghỉ Việc Của Nhân Viên – Medium Level
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Flashcards và Quiz Từ Vựng: Hội Thảo Tái Thiết Kế Quy Trình – Advanced Level
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