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Listening Quiz: Xem Xét Kế Hoạch Cải Tạo Khách Sạn – Medium Level
Th11 23, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý khách sạn (English for Hotel Manager)
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1.
What are Michael and Olivia mainly discussing?
A plan to refurbish the hotel and evaluate its cost and benefits
A complaint about guest services in the hotel lobby
A schedule for training new hotel employees
A proposal to expand the hotel’s marketing team
Explanation:
They discuss the new refurbishment plan, its cost, expected returns, risks, and whether it should be approved.
2.
According to Olivia, how do they calculate the return on investment for the refurbishment?
By comparing increased revenue to the cost
By counting the number of new employees hired
By estimating how many rooms will be closed
By measuring guest complaints before and after the project
Explanation:
Olivia says they estimate increased revenue and compare it to the cost.
3.
What does Olivia say is the expected timeline to start seeing returns?
About two years after the refurbishment is complete
Within six months of starting construction
Immediately after approval
Only after the hotel opens a second location
Explanation:
Olivia states that returns are expected about two years after the refurbishment is complete.
4.
What can be inferred about Olivia’s view of the refurbishment plan?
She thinks the plan will not improve guest experience
She believes the hotel should delay the project until next year
She supports the plan, but wants the budget watched carefully
She thinks the plan should be rejected because it is too risky
Explanation:
Olivia recommends approving the plan but says the budget should be monitored closely, showing support with caution.
5.
Why does Michael ask whether the refurbishment will attract more customers?
He wants to confirm whether the upgrades could help increase demand
He is asking because the hotel already has too many customers
He wants Olivia to explain how to train the staff
He is checking whether the project will reduce room prices
Explanation:
Michael is concerned with whether the refurbishment is worth it, so he asks if the upgrades will attract more customers.
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