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Listening Quiz: Truyền Đạt Mục Tiêu KPI Cho Trưởng Bộ Phận – Medium Level
Th4 3, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý khách sạn (English for Hotel Manager)
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1.
What is the main purpose of Emma and Robert’s meeting?
To explain KPI targets to department heads
To plan a marketing campaign
To review last quarter’s company profits
To discuss hiring new department heads
Explanation:
Emma says they need to explain the targets clearly to all heads, and the conversation focuses on several KPI goals and how to communicate them.
2.
What is the sales target mentioned in the conversation?
A 10% increase
A 15% decrease in complaints
An 8% improvement in efficiency
Weekly progress reports
Explanation:
Emma says, ‘Let’s start with sales. The target is a 10% increase.’
3.
What does Emma ask the department heads to do regularly?
Submit weekly progress reports
Reduce the meeting length
Approve new KPI targets
Attend training sessions
Explanation:
Emma says, ‘Also, remind them to report progress weekly.’
4.
What can be inferred about Robert’s role in the meeting?
He is responsible for explaining the targets to the department heads
He is opposed to using KPI targets
He is the head of the sales department only
He is asking Emma to create the targets
Explanation:
Robert says he will tell the sales head, make sure the service team understands, explain how to measure production, and clarify all points, which shows he will help explain the targets to the department heads.
5.
Why does Emma mention that they must answer any questions from the heads?
To remind Robert to be prepared to explain the targets clearly
To show that the targets may need to be changed later
To suggest that the heads should not attend the meeting
To indicate that only sales questions will be accepted
Explanation:
Emma’s comment is followed by Robert saying he will be ready to clarify all points, so her intention is to remind him to be prepared to explain the targets clearly.
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