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Listening Quiz: Thảo Luận Thỏa Thuận Khách Hàng Thân Thiết Doanh Nghiệp – Advanced Level
Th1 9, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý khách sạn (English for Hotel Manager)
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1.
What is the main purpose of Sophia and William’s conversation?
To arrange a company merger
To negotiate employee salaries
To complain about delayed deliveries
To discuss a new loyalty plan for William’s company
Explanation:
Sophia says they want to discuss a new loyalty plan for William’s company, and the rest of the conversation covers its terms.
2.
How long will the agreement last?
Three years
Two years
Six months
One year
Explanation:
Sophia says, ‘It will be a two-year contract with renewal options.’
3.
How will the loyalty points be tracked?
By monthly paper reports
Through an online system accessible to William’s team
By phone calls to support staff
Using a third-party delivery service
Explanation:
Sophia explains that they will use ‘an online system accessible to your team.’
4.
What can William likely expect if his company joins the loyalty plan?
No changes to how rewards are handled
Support and rewards that can be adjusted to fit his company’s needs
A contract that cannot be renewed
Penalties for every purchase
Explanation:
Sophia says customization is possible and that dedicated support staff will assist the company anytime, so William can expect adjustable rewards and support.
5.
What will most likely happen next?
Sophia will send the signed agreement and start the plan
The companies will stop discussing discounts
William will cancel the meeting
William will ask for a different meeting room
Explanation:
Sophia says they can begin as soon as the agreement is signed, so the next step is likely signing the agreement and starting the plan.
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