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Listening Quiz: Thảo Luận Đề Xuất Hệ Thống Quản Lý Khách Sạn – Medium Level
Th7 30, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý khách sạn (English for Hotel Manager)
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1.
What are Kevin and Olivia mainly discussing?
A new hotel management system proposal
A complaint about customer billing errors
A schedule for renovating the hotel lobby
A plan to hire more hotel staff
Explanation:
They discuss a vendor proposal for a new hotel management system, including its features, support, installation, and cost.
2.
According to Kevin, what does the new system do?
It improves booking and billing
It replaces the hotel’s computers
It reduces staff training time to one day
It automatically increases room prices
Explanation:
Kevin says, ‘The new system can improve booking and billing.’
3.
What does Kevin say about the vendor’s support?
They offer 24/7 support and training for staff
They only provide help during business hours
They provide support only after the first year
They require the hotel to solve problems itself
Explanation:
Kevin states that the vendor offers ’24/7 support and training for staff.’
4.
What can be inferred about Olivia’s opinion by the end of the conversation?
She wants Kevin to choose a different vendor immediately
She thinks the system could be useful for the hotel
She believes the hotel should stop using computers
She remains unconvinced by the proposal
Explanation:
Olivia first has concerns, but after hearing the details, she says, ‘I think this system can help our hotel.’
5.
What will Kevin and Olivia do next?
Cancel the vendor proposal
Call the vendor to request free hardware
Install the system immediately
Prepare a report for the meeting
Explanation:
Kevin ends by saying, ‘Let’s prepare a report for the meeting,’ which indicates their next step.
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Flashcards và Quiz Từ Vựng: Thuyết Trình Phân Tích Khoảng Cách Tính Năng – Advanced Level
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Tiếng Anh Quản Lý Nhân Lực: Hội Thảo Hiệu Quả Nhóm – Easy Level
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