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Listening Quiz: Thảo Luận Đề Xuất Hệ Thống Quản Lý Khách Sạn – Medium Level
Th7 30, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý khách sạn (English for Hotel Manager)
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1.
What are Kevin and Olivia mainly discussing?
A complaint about customer billing errors
A plan to hire more hotel staff
A new hotel management system proposal
A schedule for renovating the hotel lobby
Explanation:
They discuss a vendor proposal for a new hotel management system, including its features, support, installation, and cost.
2.
According to Kevin, what does the new system do?
It improves booking and billing
It replaces the hotel’s computers
It automatically increases room prices
It reduces staff training time to one day
Explanation:
Kevin says, ‘The new system can improve booking and billing.’
3.
What does Kevin say about the vendor’s support?
They offer 24/7 support and training for staff
They provide support only after the first year
They only provide help during business hours
They require the hotel to solve problems itself
Explanation:
Kevin states that the vendor offers ’24/7 support and training for staff.’
4.
What can be inferred about Olivia’s opinion by the end of the conversation?
She believes the hotel should stop using computers
She remains unconvinced by the proposal
She thinks the system could be useful for the hotel
She wants Kevin to choose a different vendor immediately
Explanation:
Olivia first has concerns, but after hearing the details, she says, ‘I think this system can help our hotel.’
5.
What will Kevin and Olivia do next?
Cancel the vendor proposal
Install the system immediately
Call the vendor to request free hardware
Prepare a report for the meeting
Explanation:
Kevin ends by saying, ‘Let’s prepare a report for the meeting,’ which indicates their next step.
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Tiếng Anh Quản Lý Nhân Lực: Hội Thảo Hiệu Quả Nhóm – Easy Level
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