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Listening Quiz: Tác Động Lễ Hội Đến Dịch Vụ Khách Sạn – Advanced Level
Th7 13, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý khách sạn (English for Hotel Manager)
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1.
What is the main topic of the conversation?
A discussion about new hotel room prices
A conversation about hiring new housekeeping staff
A discussion about hotel service changes during a festival
A plan for renovating the hotel lobby
Explanation:
Emily and Paul discuss how hotel services will change during the festival, including shortened hours, shuttle buses, snacks, and guest communication.
2.
Which service will stop earlier than usual?
The restaurant
Room service
The front desk
Housekeeping
Explanation:
Emily says, ‘Room service will stop earlier than usual, by 8 PM.’
3.
How often will the shuttle buses run from the hotel?
Every two hours
Every hour
Only after 8 PM
Only in the morning
Explanation:
Emily states that shuttle buses will run every hour from the hotel.
4.
What can be inferred about the hotel during the festival?
All hotel services will remain open all day
It will have fewer staff working in some areas
Guests will need to find their own festival schedules online
The hotel will close completely during the festival
Explanation:
Emily says housekeeping will operate with fewer staff and several other services will have limited or earlier hours, so fewer staff in some areas can be inferred.
5.
Why does Emily emphasize clear communication?
To avoid confusing the guests about service changes
To ask Paul to work extra shifts at night
To explain why the lobby snacks will be unavailable
To persuade Paul to cancel the festival plans
Explanation:
Emily says clear communication is important ‘to avoid confusion,’ which shows her intention is to keep guests informed about the changes.
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Listening Lesson
Vocabulary Flashcards and Quiz
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Tiếp theo:
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