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Listening Quiz: Xử Lý Khiếu Nại Khách Hàng Tại Hội Nghị – Medium Level
Th12 27, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý khách sạn (English for Hotel Manager)
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1.
What complaint did the client have about the event?
The event schedule was confusing.
The venue was too small.
The catering was late.
The speakers canceled their sessions.
Explanation:
Michael says the client complained that the event schedule was confusing.
2.
What specific issue with the schedule did the client mention?
The rooms were too far apart.
The event started too early.
The printed copies were missing.
The sessions overlapped.
Explanation:
Michael reports that the client said some sessions overlap.
3.
Why does Emily tell Michael to listen carefully and note the client’s concerns?
To help solve the complaint accurately.
To cancel the conference sessions.
To ask the client for a payment update.
To prepare a new marketing plan.
Explanation:
Emily wants Michael to gather the client’s concerns so they can address the complaint properly.
4.
What can be inferred about the client’s reaction to the proposed solution?
They were pleased with the idea of a printed new schedule.
They asked for a refund immediately.
They refused to discuss the problem.
They wanted all sessions canceled.
Explanation:
Michael says, ‘They liked that solution very much,’ after Emily suggests offering a printed new schedule.
5.
What will Michael do next according to the conversation?
He will send an email to all attendees.
He will call the conference venue.
He will redesign the session topics.
He will meet the client at another event.
Explanation:
Michael says, ‘I will send an email to all attendees.’
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