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Listening Quiz: Xử Lý Tình Huống Thẻ Tín Dụng Gian Lận – Medium Level
Th9 5, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý khách sạn (English for Hotel Manager)
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5
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1.
What is the conversation mainly about?
A bank employee explaining how to open a new account
A restaurant order being placed and changed
A credit card payment problem caused by a fraud alert
A hotel check-in conversation about room availability
Explanation:
John’s credit card is declined, Anna finds a fraud alert, and they discuss calling the bank and using another payment method.
2.
What does Anna say the system shows after trying the card twice?
A low balance warning
A fraud alert
A lost card report
A refund request
Explanation:
Anna says, “The system shows a fraud alert.”
3.
What does Anna tell John he should do?
B Cancel the transaction and leave
A Call his bank to check the issue
C Sign a new card agreement
D Wait until the next day and try again
Explanation:
Anna advises, “You should call your bank to check the issue.”
4.
What can be inferred about John’s first credit card?
D It was expired and could never be used again
C It was rejected because Anna entered the wrong amount
A It is probably lost at the hotel
B It was declined because of a fraud alert
Explanation:
Anna says the card was declined, and then explains that the system shows a fraud alert, which indicates the decline was likely due to that alert.
5.
What does John say he has when Anna asks about another payment method?
B A checkbook
C Another card
A Cash
D A mobile voucher
Explanation:
John says, “Yes, I have another card.”
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