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Listening Quiz: Thuyết Trình Phân Tích Chi Phí Bộ Phận Khách Sạn – Easy Level
Th12 7, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý khách sạn (English for Hotel Manager)
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1.
By how much did the housekeeping costs increase?
6%
5%
1.5%
3%
Explanation:
Emily says that the housekeeping costs increased by 5%.
2.
What caused the increase in housekeeping costs?
More repairs were needed
More staff were hired for better cleaning services
The food department raised prices
The hotel expanded its maintenance team
Explanation:
Emily explains that housekeeping costs rose because they hired more staff for better cleaning services.
3.
What happened to the food department’s costs?
They stayed the same as last month
They decreased by 3%
They increased by 5%
They were not reported
Explanation:
Emily says the food costs stayed the same as last month.
4.
Why did maintenance costs go down?
Because food costs were reduced
Because more staff were hired
Because fewer repairs were needed
Because the hotel closed part of the building
Explanation:
Emily states that maintenance costs went down by 3% due to fewer repairs.
5.
What can be inferred about Daniel’s view of Emily’s report?
He was satisfied with the report
He wanted Emily to stop monitoring costs
He thought the report was unclear
He believed all department costs had increased
Explanation:
Daniel thanks Emily for the clear report and tells her to keep monitoring costs, which shows he was satisfied.
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