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Listening Quiz: Cuộc Họp Cập Nhật Chính Sách Khách Sạn – Medium Level
Th5 10, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý khách sạn (English for Hotel Manager)
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1.
What is the main purpose of Jessica’s meeting with David and the team?
To train staff on room cleaning techniques
To discuss guest complaints about the lobby
To announce new hotel policy changes
To review the hotel’s monthly revenue
Explanation:
Jessica says, “We have a new policy update,” and then explains changes to check-in, check-out, and cleaning times.
2.
According to Jessica, when does guest check-in now start?
11 AM
3 PM
After 5 PM
2 PM
Explanation:
Jessica clearly says, “check-in now starts at 3 PM.”
3.
What should early arrivals do under the new policy?
Check in before 11 AM
Leave the hotel immediately
Wait in the lobby
Go to their rooms early
Explanation:
Jessica explains that “Early arrivals can wait in the lobby.”
4.
When will the rooms be cleaned?
Between 11 AM and 2 PM
After check-out at 11 PM
At 3 PM only
Between 8 AM and 10 AM
Explanation:
Jessica states that “rooms will be cleaned between 11 AM and 2 PM.”
5.
Why does Jessica ask staff to tell guests about the changes during booking and check-in?
Because room cleaning has been canceled
Because the lobby will be closed all day
Because guests need to know the updated policy in advance
Because check-out time has been moved earlier
Explanation:
Jessica asks staff to inform guests during booking and check-in, which implies guests should be told ahead of time about the policy changes.
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