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Listening Quiz: Chào Hàng Trạng Thái Ưu Tiên Cho Khách Hàng Doanh Nghiệp – Easy Level
Th9 2, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý khách sạn (English for Hotel Manager)
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1.
What benefit does David say the hotel offers for Olivia’s company?
Upgraded suites and late checkout
Free airport transportation and spa access
Discounts on rooms and free breakfast
Complimentary parking and room service
Explanation:
David says the hotel offers discounts on rooms and free breakfast.
2.
According to David, what other offers does the hotel provide?
Private drivers and a gym membership
A free city tour and dinner vouchers
Monthly gift cards and laundry service
Free meeting rooms and fast check-in
Explanation:
When Olivia asks about other offers, David says the hotel provides free meeting rooms and fast check-in.
3.
How does the preferred status work?
The company pays extra for premium services
The company books directly with the hotel for better prices
The hotel sends invoices at the end of each month
The company must book through a travel agent
Explanation:
David explains that preferred status means Olivia’s company books directly with the hotel for better prices.
4.
What does David say about the agreement or commitment?
Cancellation is allowed only with a fee
There is no contract and the company can cancel anytime without penalty
The agreement renews automatically every month
The company must sign a two-year contract
Explanation:
David says there is no contract or long commitment and that the company can cancel anytime without penalty.
5.
What is the main purpose of the conversation?
Olivia is complaining about a hotel bill she received
David is explaining the benefits of preferred hotel status to Olivia’s company
Olivia is applying for a job at the hotel
David is asking Olivia to organize a company event
Explanation:
The conversation is mainly a sales pitch in which David explains the hotel’s preferred status benefits to Olivia.
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Listening Lesson
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