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Listening Quiz: Triết Lý Dịch Vụ Và Tiêu Chuẩn Thương Hiệu Khách Sạn – Easy Level
Th7 20, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý khách sạn (English for Hotel Manager)
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1.
What is the conversation mainly about?
Mark’s travel plans for the week
How to manage a hotel reservation system
The history of the hotel company
The hotel team’s service philosophy and brand standards
Explanation:
Jessica explains the hotel’s service philosophy and brand standards, including greeting guests, politeness, and cleanliness.
2.
According to Jessica, what is part of the hotel’s brand standards?
Late check-in
Cleanliness
Room service discounts
Free parking
Explanation:
Jessica says, ‘Cleanliness is part of our brand standards.’
3.
How does the hotel greet every guest?
By phone
With a smile
With a gift basket
With a handshake
Explanation:
Jessica states, ‘We greet every guest with a smile.’
4.
What can be inferred about the hotel’s expectations for employees?
They should avoid speaking to guests unless necessary
They are expected to follow guest opinions instead of rules
They only need to focus on cleaning rooms
They should be polite and help guests feel comfortable
Explanation:
Jessica says the goal is to make guests feel at home, and she emphasizes smiling, politeness, and cleanliness, so employees are expected to help guests feel comfortable.
5.
Why does Jessica remind Mark that good service makes guests happy?
To explain a new cleaning schedule
To suggest that guests prefer shorter stays
To ask Mark to work the front desk immediately
To reinforce the importance of following the hotel’s service standards
Explanation:
Jessica is training Mark on the hotel’s service philosophy and brand standards, so her reminder reinforces why these rules matter.
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Luyện tập thêm về bài học này:
Listening Lesson
Vocabulary Flashcards and Quiz
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Trước đó:
Flashcards và Quiz Từ Vựng: Quy Trình Bồi Thường Sau Chuyến Bay Bị Trễ – Advanced Level
Tiếp theo:
Tiếng Anh Quản Lý Nhân Lực: Thảo Luận Về Kiệt Sức Của Thành Viên Đội – Medium Level
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