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Listening Quiz: Cập Nhật Chương Trình Khách Hàng Thân Thiết – Medium Level
Th9 2, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý khách sạn (English for Hotel Manager)
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1.
What are Paul and Sarah mainly discussing?
A new loyalty program update and its details
A complaint about a recent store purchase
A meeting schedule for program staff
A problem with a missing reward shipment
Explanation:
The conversation is about changes to the loyalty program, including the points system, old points, rewards, and how members will be informed.
2.
How many points will members earn for every dollar spent under the new system?
Five points
Ten points
Two points
One point
Explanation:
Paul says, ‘Members will earn two points for every dollar spent.’
3.
How long will the old points remain valid?
For six more months
For one more year
For three more months
Until the end of this month
Explanation:
Paul explains that old points will be valid for six more months and says they expire in six months.
4.
How will members learn about the loyalty program changes?
By phone calls only
Through emails and website updates
At in-store posters only
In printed newspapers
Explanation:
Paul says, ‘They will send emails and update the website.’
5.
What can be inferred about the loyalty program after the update?
Members will not earn points anymore
Members will have more reward options
Old points will become valid forever
Members will have fewer reward choices
Explanation:
Paul says there will be more reward options available, which supports the inference that the updated program will offer more choices.
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