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Listening Quiz: Thảo Luận Vấn Đề Bảo Trì Phòng – Easy Level
Th4 24, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý khách sạn (English for Hotel Manager)
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1.
What problem is Sarah reporting in room 205?
The guest room needs cleaning.
The air conditioner is not working.
The television is broken.
The window will not open.
Explanation:
Sarah says, “The air conditioner is not working,” which is the problem in room 205.
2.
What does Robert say he needs in order to fix the problem?
A new air conditioner
A spare remote control
A new wire
A replacement filter
Explanation:
Robert says, “Yes, but I need a new wire.”
3.
Why does Sarah say, “The guest is waiting”?
To remind Robert to turn off the lights
To ask Robert to clean the room first
To say the guest has already left
To explain that the repair should be done soon
Explanation:
Sarah mentions that the guest is waiting to show that the repair is urgent and should be handled quickly.
4.
What can be inferred about Robert after he checks the unit?
He cannot find the broken wire.
He knows how to repair the air conditioner.
He plans to replace the whole room.
He wants Sarah to call housekeeping later.
Explanation:
Robert finds a broken wire and says he can fix it if he gets a new wire, which shows he knows how to repair the unit.
5.
What will Sarah do next?
She will leave room 205 immediately.
She will call the guest and apologize.
She will buy a new air conditioner.
She will ask housekeeping to bring the tools.
Explanation:
Sarah says, “I will ask housekeeping to bring the tools,” which is the next action she states.
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