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Listening Quiz: Nói Về Đánh Giá Trực Tuyến – Easy Level
Th2 5, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý khách sạn (English for Hotel Manager)
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1.
What is the main topic of the conversation?
How to create a new website
How to plan a company holiday
How to hire more employees
How to get and manage online reviews
Explanation:
David and Linda discuss ways to get more reviews on TripAdvisor and how to respond to them.
2.
According to David, what should the team do when a customer leaves a bad review?
Offer a gift to change the review
Answer kindly and fix the problems
Ignore it and wait for it to disappear
Ask the customer to delete it immediately
Explanation:
David says they should answer kindly and fix problems when someone leaves a bad review.
3.
How often should the team check the reviews?
Every day
Once a week
Only when they get a complaint
Once a month
Explanation:
David says, ‘Every day. We must stay updated.’
4.
What can be inferred about David’s opinion of gifts for customers?
He thinks gifts are the best way to get reviews
He wants the team to avoid giving gifts when asking for reviews
He is unsure whether gifts are allowed
He believes gifts should be given only to unhappy customers
Explanation:
When Linda suggests a small gift, David says, ‘No gifts. Just ask politely,’ which shows he wants them to avoid giving gifts.
5.
What does David say the team can do with good reviews?
Use them to avoid checking reviews
Share them on social media
Delete them after a week
Send them only to one customer
Explanation:
David says, ‘Yes, that will help more people see us,’ in response to sharing good reviews on social media.
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