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Listening Quiz: Nói Về Đánh Giá Trực Tuyến – Easy Level
Th2 5, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý khách sạn (English for Hotel Manager)
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1.
What is the main topic of the conversation?
How to get and manage online reviews
How to plan a company holiday
How to create a new website
How to hire more employees
Explanation:
David and Linda discuss ways to get more reviews on TripAdvisor and how to respond to them.
2.
According to David, what should the team do when a customer leaves a bad review?
Offer a gift to change the review
Ignore it and wait for it to disappear
Answer kindly and fix the problems
Ask the customer to delete it immediately
Explanation:
David says they should answer kindly and fix problems when someone leaves a bad review.
3.
How often should the team check the reviews?
Only when they get a complaint
Every day
Once a month
Once a week
Explanation:
David says, ‘Every day. We must stay updated.’
4.
What can be inferred about David’s opinion of gifts for customers?
He thinks gifts are the best way to get reviews
He wants the team to avoid giving gifts when asking for reviews
He believes gifts should be given only to unhappy customers
He is unsure whether gifts are allowed
Explanation:
When Linda suggests a small gift, David says, ‘No gifts. Just ask politely,’ which shows he wants them to avoid giving gifts.
5.
What does David say the team can do with good reviews?
Delete them after a week
Share them on social media
Send them only to one customer
Use them to avoid checking reviews
Explanation:
David says, ‘Yes, that will help more people see us,’ in response to sharing good reviews on social media.
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