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Listening Quiz: Đào Tạo Lễ Tân Mới Về Quy Trình Khách Sạn – Easy Level
Th3 6, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý khách sạn (English for Hotel Manager)
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1.
What is the main purpose of the conversation?
To discuss a hotel guest’s complaint
To explain how to book a hotel online
To plan breakfast service for guests
To train Linda on hotel receptionist duties
Explanation:
David is teaching Linda the steps she should follow as a hotel receptionist, such as greeting guests, checking IDs, and processing payment.
2.
What does David tell Linda to do after asking for the guests’ ID and reservation?
Check the computer for their booking
Give them breakfast times
Process their payment
Ask if they enjoyed their stay
Explanation:
David says, ‘Check the computer for their booking’ after Linda is told to ask for ID and reservation.
3.
What should Linda explain when she gives the room key?
How to use the computer
The bill amount
The hotel’s checkout policy
Breakfast times
Explanation:
David tells Linda to ‘Give the room key and explain breakfast times.’
4.
What can be inferred about Linda from the conversation?
She is learning the receptionist duties step by step
She is speaking to guests at the front desk right now
She is in charge of training David
She already knows every hotel procedure perfectly
Explanation:
Linda repeats each instruction after David gives it, which shows she is learning the procedures step by step.
5.
According to David, what should Linda do during check-out?
Give the room key and explain breakfast times
Check the computer for booking details
Ask if guests enjoyed their stay, then check the bill and process payment
Ask for their ID and reservation
Explanation:
David says that for check-out, Linda should ask if they enjoyed their stay, then check the bill and process payment.
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Luyện tập thêm về bài học này:
Listening Lesson
Vocabulary Flashcards and Quiz
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Tiếp theo:
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