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Listening Quiz: Chào Đón Thành Viên Chương Trình Khách Hàng Thân Thiết – Easy Level
Th10 27, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý khách sạn (English for Hotel Manager)
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1.
What is the conversation mainly about?
Sarah is making a reservation for a future trip.
James helps Sarah use her loyalty program benefits.
Sarah is asking about the hotel restaurant menu.
James is explaining how to join the hotel staff.
Explanation:
James checks Sarah’s loyalty membership, finds her points, and adds her free drink to her room while explaining how she can use points next time.
2.
How many points does Sarah have?
500 points
700 points
300 points
1,000 points
Explanation:
James says, ‘You have 500 points.’
3.
What reward does Sarah earn?
A free drink
A room upgrade
A discount on her stay
A free breakfast
Explanation:
James tells Sarah, ‘You earned a free drink.’
4.
Why does Sarah ask, ‘How do I use my points next time?’
She wants to cancel her reservation.
She is asking for directions to the lobby.
She is trying to join a different hotel program.
She wants to learn how to redeem her points later.
Explanation:
Sarah asks about using her points next time, and James explains that points can be used for discounts or gifts.
5.
What does James say Sarah can use her points for?
Late check-out or room service
Meals or transportation
Discounts or gifts
Free parking or laundry service
Explanation:
James says, ‘You can use points for discounts or gifts.’
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Listening Lesson
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