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Listening Quiz: Chào Đón Thành Viên Chương Trình Khách Hàng Thân Thiết – Easy Level
Th10 27, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý khách sạn (English for Hotel Manager)
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1.
What is the conversation mainly about?
James helps Sarah use her loyalty program benefits.
Sarah is making a reservation for a future trip.
James is explaining how to join the hotel staff.
Sarah is asking about the hotel restaurant menu.
Explanation:
James checks Sarah’s loyalty membership, finds her points, and adds her free drink to her room while explaining how she can use points next time.
2.
How many points does Sarah have?
500 points
300 points
700 points
1,000 points
Explanation:
James says, ‘You have 500 points.’
3.
What reward does Sarah earn?
A free breakfast
A room upgrade
A free drink
A discount on her stay
Explanation:
James tells Sarah, ‘You earned a free drink.’
4.
Why does Sarah ask, ‘How do I use my points next time?’
She is trying to join a different hotel program.
She is asking for directions to the lobby.
She wants to learn how to redeem her points later.
She wants to cancel her reservation.
Explanation:
Sarah asks about using her points next time, and James explains that points can be used for discounts or gifts.
5.
What does James say Sarah can use her points for?
Meals or transportation
Free parking or laundry service
Discounts or gifts
Late check-out or room service
Explanation:
James says, ‘You can use points for discounts or gifts.’
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