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Listening Quiz: Đưa Ra Phản Hồi Khó Cho Nhân Viên Lâu Năm – Medium Level
Th3 1, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý nhân lực (English for Human Resources Manager)
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1.
What is the conversation mainly about?
Discussing a new hiring process
Deciding whether Mark should be promoted
Preparing a report about team performance
Planning how to give difficult feedback to an employee
Explanation:
Daniel advises Olivia on how to talk to Mark about problems with his work, so the main idea is planning difficult feedback.
2.
According to Daniel, how should Olivia begin the conversation with Mark?
By starting with something positive about his work
By giving him a written warning immediately
By pointing out everything he did wrong
By asking him to leave the team
Explanation:
Daniel clearly says, ‘Start with something positive about his work.’
3.
What does Daniel suggest Olivia do if Mark gets upset?
Ask another manager to speak for her
Ignore his reaction and continue talking
End the conversation right away
Stay calm and listen to his side
Explanation:
Daniel tells Olivia, ‘Stay calm and listen to his side’ if Mark gets upset.
4.
How does Olivia seem to feel after talking with Daniel?
More confident about the conversation
Confused about what Daniel wants
Unwilling to give any feedback
Angry about having to speak with Mark
Explanation:
Olivia says, ‘I feel more ready now,’ which shows she feels more confident and prepared.
5.
Why does Daniel tell Olivia to give examples of the problems?
To help Mark understand the issues better
To show that Olivia is more experienced
To prove that Mark should be fired
To avoid talking about the positive points
Explanation:
Daniel says, ‘Yes, examples help him understand better,’ so his purpose is to help Mark understand the issues.
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