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Listening Quiz: Thiết Kế Mô Hình Vận Hành Tương Lai – Easy Level
Th7 9, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý nhân lực (English for Human Resources Manager)
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1.
What is the main purpose of Paul and Mia’s conversation?
To train employees on using new software
To discuss a customer service complaint
To plan a workshop for designing a future operating model
To review last quarter’s sales results
Explanation:
Paul says, “Let’s start our workshop,” and the discussion focuses on understanding the current model, listing functions, considering technology, and creating a new model draft.
2.
What does Mia suggest they should do first?
Replace all current technology
Ask customers for feedback
Hire more team members
List all main functions
Explanation:
Mia says, “Yes, we should list all main functions,” as part of the first steps.
3.
According to Paul, what will new technology do?
Reduce the need for customer service
Eliminate the workshop schedule
Require all roles to stay the same
Make some tasks faster and easier
Explanation:
Paul states, “It will make some tasks faster and easier.”
4.
What can be inferred about the new operating model they want to create?
It will avoid using any technology
It will focus only on the current model
It is meant to replace customer service
It should include clearer roles and responsibilities
Explanation:
Mia says they need “clearer roles and responsibilities,” and Paul agrees, so improving role clarity is part of the new model.
5.
Why does Paul say, “Let’s create a new model draft today”?
To end the discussion immediately
To postpone the planning process
To ask Mia to work alone
To move the workshop toward a concrete result
Explanation:
After discussing the current model, roles, and technology, Paul wants the group to produce a draft today, showing he is trying to make progress in the workshop.
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