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Listening Quiz: Quản Lý Người Có Hiệu Suất Cao Gây Rối Nhóm – Medium Level
Th10 4, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý nhân lực (English for Human Resources Manager)
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1.
What is the main topic of Sophia and Robert’s conversation?
How to train new staff to work faster
How to handle a strong employee whose behavior disrupts the team
How to reward a top salesperson for excellent results
How to resolve a scheduling problem in the office
Explanation:
Sophia asks for advice about a team member who does great work but interrupts others and causes conflicts, and Robert advises how to address both performance and behavior.
2.
What problem does Sophia say the team member causes?
He asks for too much help
He refuses to work with the team
He often interrupts others and causes conflicts
He misses deadlines regularly
Explanation:
Sophia says, ‘He often interrupts others and causes conflicts.’
3.
Why does Robert tell Sophia to talk to him privately?
To ask him to train other employees
To let the whole team hear the warning
To avoid embarrassing him in front of the team
To tell him to leave the company immediately
Explanation:
Robert says to ‘Talk to him privately about the problems,’ and also advises Sophia to be clear but kind, which suggests a private conversation to avoid public embarrassment.
4.
What does Robert believe about the employee’s situation?
The team should ignore conflicts if results are strong
Good work alone is enough, even if behavior is poor
The employee’s behavior and work results both matter
The employee should be praised without any criticism
Explanation:
Robert says, ‘We need to balance his work and behavior,’ showing that both the employee’s results and conduct are important.
5.
What should Sophia do if the employee does not change?
Wait and hope the problem disappears
Consider team feedback and set clear rules
Ask the whole team to argue with him
Stop giving him important tasks right away
Explanation:
Robert says, ‘Then consider team feedback and set clear rules.’
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