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Listening Quiz: Lập Kế Hoạch Hoạt Động Thay Đổi để Giảm Gián Đoạn – Medium Level
Th9 26, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý nhân lực (English for Human Resources Manager)
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1.
What is the main purpose of Jessica and Kevin’s discussion?
To assign all tasks to the customer service team
To explain why the business needs to close on weekends
To plan change activities in a way that minimizes business disruption
To decide which customers should receive updates first
Explanation:
They discuss planning change activities carefully so the business is not disrupted.
2.
According to Jessica, which tasks should be done last?
Tasks that require testing
Tasks that depend on other tasks
Tasks that affect customers
Tasks that can be done at night
Explanation:
Jessica says, ‘We should do the tasks that affect customers last.’
3.
What does Kevin say doing some tasks at night or on weekends will help reduce?
The number of tasks that must be listed
The need to test everything
The delay in communicating with teams
The impact on daily work
Explanation:
Kevin says doing tasks at night or on weekends ‘will reduce the impact on daily work.’
4.
What can be inferred about the schedule Jessica and Kevin want to create?
It should focus only on the fastest tasks
It should be clear enough for everyone to know what to expect
It should avoid any testing until after the full change
It should be kept secret from most teams
Explanation:
Jessica says they must communicate the schedule clearly to all teams, and Kevin adds that everyone should know what to expect and when.
5.
What do Jessica and Kevin say they should do if a problem happens?
Keep going and fix it later
Wait until the full change is done
Stop and fix it quickly
Ask customers to report it
Explanation:
Jessica says they should stop and fix any problem quickly, and Kevin agrees this helps avoid bigger problems.
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