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Listening Quiz: Discussing Bank Fees with a Client – Medium Level
Th12 24, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Chuyên viên đầu tư (English for Investment)
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1.
Which bank does Sophia say has lower fees?
First National Bank
Robert Bank
Green Bank
City Savings Bank
Explanation:
Sophia says that Green Bank has much lower fees.
2.
What is the main topic of the conversation?
A discussion about loan approval requirements
A plan to close Sophia’s current account
A complaint about high bank fees and possible solutions
A request to open a new bank account
Explanation:
The conversation focuses on Sophia’s concern about high fees and Robert’s attempts to help her find a better option.
3.
Why does Robert mention that the bank offers discounts for loyal customers?
To reassure Sophia and encourage her to stay with the bank
To suggest that Sophia does not qualify for any help
To explain why the bank charges more than other banks
To tell Sophia to switch to Green Bank
Explanation:
Robert brings up discounts for loyal customers to help Sophia feel better and show that the bank may offer her a lower-cost option.
4.
What can be inferred about Sophia after speaking with Robert?
She is less worried than she was at the beginning
She is angry because Robert refused to help
She has decided to leave the bank immediately
She now believes all banks charge the same fees
Explanation:
At the end, Sophia says she feels better and thanks Robert, so it can be inferred that she is less worried.
5.
What will Robert most likely do next?
Send her a list of all banking services
Ask Sophia to visit Green Bank
Review Sophia’s account and call her later
Close Sophia’s account right away
Explanation:
Robert says, ‘I will review your account and call you soon,’ which clearly states his next action.
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