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Listening Quiz: Escalating Server Performance Issue – Easy Level
Th7 26, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho công nghệ thông tin (English for IT)
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1.
What is the conversation mainly about?
A discussion about a new software update
A plan to train new IT staff
A server performance problem that needs escalation
A request to buy new office equipment
Explanation:
Olivia and David discuss a server that is slow, affecting all users, and showing high CPU and memory usage. They decide to escalate the issue to the infrastructure team.
2.
According to Olivia, who is being affected by the server problem?
All users right now
The infrastructure team only
A few users in one office
Only the IT department
Explanation:
Olivia says, ‘It is affecting all users right now.’
3.
What does Olivia say about the server logs and diagnostic information?
The diagnostic files are missing
She has not checked the logs yet
The logs were deleted earlier
She has full diagnostic data with her
Explanation:
Olivia says, ‘Yes, I have full diagnostic data here.’
4.
What problem does the diagnostic data show about the server’s memory?
It is running at normal levels
It is almost full all day
It is not being monitored
It is completely empty
Explanation:
Olivia reports, ‘Memory is also almost full all day.’
5.
Why does David suggest sending the issue to the infrastructure team?
Because the logs show no important information
Because Olivia wants a new report template
Because the server problem appears serious and widespread
Because the server is already fixed
Explanation:
David reacts to the high CPU and nearly full memory by saying, ‘That sounds serious,’ and then suggests sending it to the infrastructure team.
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