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Listening Quiz: Fixing Outlook Email Sync Issue – Advanced Level
Th10 15, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho công nghệ thông tin (English for IT)
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1.
What is the conversation mainly about?
A discussion about updating the Outlook app to get new features
A request for Emma to create a new email account for Robert
A problem with Robert’s Outlook email syncing and how Emma helps fix it
A plan for Robert to change his email password
Explanation:
Robert says Outlook is not syncing emails, and Emma walks him through removing and re-adding the account until the emails start coming in again.
2.
When did Robert’s Outlook syncing problem begin?
Yesterday when he deleted an email account
Last week before he installed Outlook
This morning after he updated the app
After he restarted his computer this afternoon
Explanation:
Robert says, ‘It started this morning after I updated the app.’
3.
What does Emma ask Robert to do before adding his account again?
Update the app again
Restart Outlook
Change his email address
Clear his inbox
Explanation:
Emma says, ‘Yes, please restart it before adding your account again.’
4.
Why does Emma tell Robert to remove his email account first?
To permanently delete his emails
To stop Outlook from opening
To fix the syncing issue in Outlook
To create a second email address
Explanation:
Emma is guiding Robert through steps to solve the syncing problem, and removing the account is part of that fix.
5.
What can be inferred about the result of Emma’s instructions?
The problem was likely resolved after Robert re-added his account
Robert had to contact the app developer for help
Emma could not tell what caused the issue
Robert decided not to use Outlook anymore
Explanation:
After Robert re-added his email, Emma says it should sync automatically, and Robert then sees new emails coming in.
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