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Listening Quiz: Fixing Outlook Email Sync Issue – Advanced Level
Th10 15, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho công nghệ thông tin (English for IT)
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1.
What is the conversation mainly about?
A plan for Robert to change his email password
A problem with Robert’s Outlook email syncing and how Emma helps fix it
A request for Emma to create a new email account for Robert
A discussion about updating the Outlook app to get new features
Explanation:
Robert says Outlook is not syncing emails, and Emma walks him through removing and re-adding the account until the emails start coming in again.
2.
When did Robert’s Outlook syncing problem begin?
After he restarted his computer this afternoon
Yesterday when he deleted an email account
Last week before he installed Outlook
This morning after he updated the app
Explanation:
Robert says, ‘It started this morning after I updated the app.’
3.
What does Emma ask Robert to do before adding his account again?
Change his email address
Clear his inbox
Update the app again
Restart Outlook
Explanation:
Emma says, ‘Yes, please restart it before adding your account again.’
4.
Why does Emma tell Robert to remove his email account first?
To stop Outlook from opening
To permanently delete his emails
To fix the syncing issue in Outlook
To create a second email address
Explanation:
Emma is guiding Robert through steps to solve the syncing problem, and removing the account is part of that fix.
5.
What can be inferred about the result of Emma’s instructions?
Emma could not tell what caused the issue
Robert decided not to use Outlook anymore
Robert had to contact the app developer for help
The problem was likely resolved after Robert re-added his account
Explanation:
After Robert re-added his email, Emma says it should sync automatically, and Robert then sees new emails coming in.
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