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Listening Quiz: Fixing Outlook Email Sync Issue – Advanced Level
Th10 15, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho công nghệ thông tin (English for IT)
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1.
What is the conversation mainly about?
A request for Emma to create a new email account for Robert
A plan for Robert to change his email password
A problem with Robert’s Outlook email syncing and how Emma helps fix it
A discussion about updating the Outlook app to get new features
Explanation:
Robert says Outlook is not syncing emails, and Emma walks him through removing and re-adding the account until the emails start coming in again.
2.
When did Robert’s Outlook syncing problem begin?
This morning after he updated the app
Yesterday when he deleted an email account
After he restarted his computer this afternoon
Last week before he installed Outlook
Explanation:
Robert says, ‘It started this morning after I updated the app.’
3.
What does Emma ask Robert to do before adding his account again?
Clear his inbox
Restart Outlook
Update the app again
Change his email address
Explanation:
Emma says, ‘Yes, please restart it before adding your account again.’
4.
Why does Emma tell Robert to remove his email account first?
To fix the syncing issue in Outlook
To stop Outlook from opening
To create a second email address
To permanently delete his emails
Explanation:
Emma is guiding Robert through steps to solve the syncing problem, and removing the account is part of that fix.
5.
What can be inferred about the result of Emma’s instructions?
Robert decided not to use Outlook anymore
Emma could not tell what caused the issue
The problem was likely resolved after Robert re-added his account
Robert had to contact the app developer for help
Explanation:
After Robert re-added his email, Emma says it should sync automatically, and Robert then sees new emails coming in.
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