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Listening Quiz: Support Contract Renewal Negotiation – Easy Level
Th1 30, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho công nghệ thông tin (English for IT)
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1.
What are William and Sarah mainly discussing?
A support contract renewal and changes to its terms
A request to cancel an insurance policy
A job interview for a new position
A customer complaint about a product defect
Explanation:
The conversation is about renewing a support contract and adjusting its SLA terms, uptime guarantee, and penalty clause.
2.
What response time does Sarah agree to provide?
24 hours
Two hours
Three hours
One hour
Explanation:
Sarah says, ‘we can reduce the response time to two hours.’
3.
What uptime guarantee does Sarah offer?
99% uptime
99.9% uptime
98% uptime
100% uptime
Explanation:
Sarah says, ‘We offer 99.9% uptime as before.’
4.
Why does William ask about a penalty if uptime is lower?
He wants to cancel the contract immediately
He wants the contract to include consequences if the service level drops
He is asking for a discount on the renewal fee
He wants to change the contract to a shipping agreement
Explanation:
William asks for a penalty clause after discussing uptime, showing he wants consequences if the uptime guarantee is not met.
5.
What will Sarah do next?
Send the updated contract today
Wait until next month to reply
Rewrite the SLA terms after William signs first
Call a lawyer to cancel the contract
Explanation:
Sarah says, ‘I will send the updated contract today,’ which states her next action.
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