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Listening Quiz: Support Contract Renewal Negotiation – Easy Level
Th1 30, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho công nghệ thông tin (English for IT)
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1.
What are William and Sarah mainly discussing?
A request to cancel an insurance policy
A job interview for a new position
A support contract renewal and changes to its terms
A customer complaint about a product defect
Explanation:
The conversation is about renewing a support contract and adjusting its SLA terms, uptime guarantee, and penalty clause.
2.
What response time does Sarah agree to provide?
Two hours
One hour
24 hours
Three hours
Explanation:
Sarah says, ‘we can reduce the response time to two hours.’
3.
What uptime guarantee does Sarah offer?
98% uptime
99% uptime
100% uptime
99.9% uptime
Explanation:
Sarah says, ‘We offer 99.9% uptime as before.’
4.
Why does William ask about a penalty if uptime is lower?
He wants to cancel the contract immediately
He wants to change the contract to a shipping agreement
He is asking for a discount on the renewal fee
He wants the contract to include consequences if the service level drops
Explanation:
William asks for a penalty clause after discussing uptime, showing he wants consequences if the uptime guarantee is not met.
5.
What will Sarah do next?
Call a lawyer to cancel the contract
Send the updated contract today
Rewrite the SLA terms after William signs first
Wait until next month to reply
Explanation:
Sarah says, ‘I will send the updated contract today,’ which states her next action.
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