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Listening Quiz: Báo Cáo Sự Cố Mạng – Easy Level
Th1 16, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho công nghệ thông tin (English for IT)
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1.
What are William and Olivia mainly discussing?
A plan for a company training session
A new email system for the office
A report of a network outage and its impact
A customer complaint about a late delivery
Explanation:
The conversation is about the network being down, how long it has been down, who has been informed, and how it is affecting work.
2.
How long has the network been down?
Since yesterday
About 10 minutes
About 30 minutes
About 1 hour
Explanation:
William says the network has been down for about 30 minutes.
3.
What did William do to inform IT management?
He texted them the details
He visited their office
He left them a voicemail
He sent them an email
Explanation:
William says, “Yes, I sent them an email.”
4.
What can be inferred about the business teams?
They are unaware that the network is down
They are unable to complete some work on time
They have already fixed the network issue themselves
They are preparing for a company event
Explanation:
William says the main stakeholders were told, and they said some tasks are delayed, which means some work is not being completed on time.
5.
Why does Olivia say, “Keep me updated, please”?
She wants William to contact the business teams again
She is telling William to restart the network
She is asking William to stop reporting the problem
She wants to know how the outage develops
Explanation:
Olivia asks William to keep her updated because the network problem is ongoing and IT is still working on it.
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