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Listening Quiz: Phản Hồi Khiếu Nại Mạng – Medium Level
Th4 9, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho công nghệ thông tin (English for IT)
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1.
What is the main purpose of Michael and Sarah’s conversation?
To explain how to contact the client’s IT department
To discuss whether the network should be replaced immediately
To decide who will manage the company’s social media account
To plan how to respond to a client complaint about a slow network
Explanation:
They talk about a client complaint that the network is very slow and discuss how to write a polite, clear response.
2.
What did the client say was the problem?
The office was too noisy
The internet was completely disconnected
The invoice was incorrect
The network was very slow
Explanation:
Michael says, ‘The client says the network is very slow.’
3.
What does Sarah suggest they include in the reply?
A request for the client’s password
A discount on future services
A promise to replace all the equipment
A time for an update
Explanation:
Sarah says, ‘We can also offer a time for an update.’
4.
What can be inferred about Michael and Sarah’s response to the complaint?
They want to ignore the client’s message for now
They plan to respond in a polite and professional way
They have already fixed the network problem
They believe the client is probably wrong
Explanation:
They discuss writing a clear and polite response, apologizing, and being professional, which shows they want a polite and professional reply.
5.
What does Michael say he will do before sending the reply?
Check for any mistakes
Call the client directly
Wait until the next day
Ask Sarah to rewrite the message
Explanation:
Michael says, ‘I will do that,’ after Sarah asks him to check for any mistakes before sending it.
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